Apoio à decisão para adoção do trabalho híbrido
Data
2023-05-30
Autores
Rodrigues, Danielle Aparecida Rosa 
Orientadores
Sato, Renato Cesar
Tipo
Dissertação de mestrado
Título da Revista
ISSN da Revista
Título de Volume
Resumo
A pandemia de COVID-19 forçou a adoção acelerada do trabalho remoto em diversos setores
da indústria e do mercado de serviços, com medidas de isolamento e distanciamento social,
necessários para conter a disseminação do vírus, ao mesmo tempo que permitiu a manutenção
das operações das organizações. Com o término das imposições sanitárias, organizações e
equipes se preparam para o retorno à normalidade das suas atividades. Dentro deste contexto
de transição, este estudo desenvolveu um guia para apoio à decisão na adoção de modalidades
híbridas de trabalho em atividades administrativas e de gerenciamento na indústria aeronáutica
e aeroespacial. O guia foi desenvolvido a partir da avaliação das potencialidades e desafios das
modalidades de trabalho presenciais, remotas e híbridas. Para essa finalidade, foram analisados
os impactos dos fatores tecnologia (processos e ferramentas), gestão do conhecimento, cultura,
liderança e confiança nas equipes, permitindo que os gestores definam a modalidade a ser
adotada, em função da natureza da atividade desempenhada. Foram incorporadas no guia as
melhores práticas existentes na literatura, para os fatores estudados e as aspirações de gestores
e colaboradores, coletadas através de entrevistas e questionários. O guia torna o processo
decisório estruturado e transparente e define critérios objetivos para a atuação em uma
modalidade ou em outra, em contratos híbridos. A estrutura simples e objetiva do guia, permite
sua reprodutibilidade e escalabilidade para outros contextos de atuação, além dos estudados
nesta dissertação.
The COVID-19 pandemic accelerated the adoption of remote work in several industries and services segments when quarantine isolation and social distancing were imposed as a measure to contain the spread of the coronavirus infections. As the pandemic subsides, organizations and teams are resuming activities and preparing to go back to normalcy. In anticipation to this transition, this study developed a guide to support the adoption of hybrid working models for administrative and management tasks in the aeronautics and aerospace industry. This guide was developed from the standpoint of the opportunities and challenges of on-site, hybrid and remote working models as well as the aspirations of both managers and teams. We analyzed the impacts in teams regarding processes and tools, knowledge management, organizational culture, leadership, and trust. It is aimed is to allow managers to define and adopt a working model, following the pandemic. This guide ensures a structured and transparent decision-making process and defines complexity and prioritization criteria to conduct managers and teams, when working on hybrid working contracts. Its simple and objective structure allows for its reproducibility and scalability to applications other than this study.
The COVID-19 pandemic accelerated the adoption of remote work in several industries and services segments when quarantine isolation and social distancing were imposed as a measure to contain the spread of the coronavirus infections. As the pandemic subsides, organizations and teams are resuming activities and preparing to go back to normalcy. In anticipation to this transition, this study developed a guide to support the adoption of hybrid working models for administrative and management tasks in the aeronautics and aerospace industry. This guide was developed from the standpoint of the opportunities and challenges of on-site, hybrid and remote working models as well as the aspirations of both managers and teams. We analyzed the impacts in teams regarding processes and tools, knowledge management, organizational culture, leadership, and trust. It is aimed is to allow managers to define and adopt a working model, following the pandemic. This guide ensures a structured and transparent decision-making process and defines complexity and prioritization criteria to conduct managers and teams, when working on hybrid working contracts. Its simple and objective structure allows for its reproducibility and scalability to applications other than this study.