Benefícios e dificuldades do processo de adoção de ERP Cloud nas micro e pequenas empresas
Data
2022-08-10
Autores
Carillo, Lucas 
Orientadores
Santos Júnior, Durval Lucas dos
Tipo
Trabalho de conclusão de curso
Título da Revista
ISSN da Revista
Título de Volume
Resumo
O presente estudo visa identificar as dificuldades e os benefícios da adoção do ERP cloud por micro e pequenas empresas. Inclui em seu primeiro momento uma pesquisa bibliográfica que tem o intuito de apresentar as características, benefícios e desafios na adoção de cada tipo de sistema ERP, com destaque para o ERP cloud, posteriormente, foi demonstrado o nível de conhecimento dos gestores de MPEs em relação ao uso de ERPs baseados em nuvem e foi investigado as razões pelas quais as MPEs podem não adotar o ERP cloud. O estudo classifica-se como exploratório e descritivo, com uma abordagem de pesquisa qualitativa. O universo da pesquisa abrange as micros e pequenas empresas, os sujeitos foram os gestores que já passaram pelo processo de implantação do ERP cloud, e que utilizam em suas rotinas de trabalho. Foi realizado um estudo de caso, os dados foram coletados através de entrevistas semiestruturadas aplicada a quatro gestores de diferentes MPEs. Com a análise dos dados foi possível entender o nível de conhecimento dos gestores e as razões pelas quais as empresas desse porte podem não adotar o ERP cloud. Como conclusão deste trabalho, poucos gastos de capital e investimentos, modelos de assinaturas de baixo custo, custos baixos de implantação e o acesso a qualquer hora e em qualquer local são os principais motivadores dos gestores das MPEs ao adotarem o ERP cloud. A segurança dos dados é o principal empecilho para as MPEs não adotarem a solução em nuvem, diferente do ERP tradicional.
This research aims to identify the difficulties and benefits of the ERP cloud adoption by micro and small enterprises. It includes in its first moment a bibliographical review that aims to present the characteristics, benefits and challenges in the adoption of each type of ERP system, highlighting the cloud ERP, subsequently, it was demonstrated the level of knowledge ofMSEs managers regarding the use of cloud-basedERPand it was investigated the reasons why MSEs may adopt the cloud ERP. The study is classified as exploratory and descriptive, with a qualitative research approach. The research universe contemplates micro and small businesses, the subjects were managers who have already gone through the cloud ERP implementation process, and who use it in their work routines. A case study was conducted, the data was collected through semi-structured interviews applied to four managers from different MSEs. With the data analysis it was possible to understand the level of knowledge of managers and the reasons why enterprises of this size may not adopt the cloud ERP. As a conclusion of this research, low capital expenditures and investments, low-cost subscription models, low implementation costs and access at any time and anywhere are the main motivators of MSEs managers when adopting cloud ERP. Data security is the main obstacle forMSEs not to adopt the cloud solution, unlike traditional ERP.
This research aims to identify the difficulties and benefits of the ERP cloud adoption by micro and small enterprises. It includes in its first moment a bibliographical review that aims to present the characteristics, benefits and challenges in the adoption of each type of ERP system, highlighting the cloud ERP, subsequently, it was demonstrated the level of knowledge ofMSEs managers regarding the use of cloud-basedERPand it was investigated the reasons why MSEs may adopt the cloud ERP. The study is classified as exploratory and descriptive, with a qualitative research approach. The research universe contemplates micro and small businesses, the subjects were managers who have already gone through the cloud ERP implementation process, and who use it in their work routines. A case study was conducted, the data was collected through semi-structured interviews applied to four managers from different MSEs. With the data analysis it was possible to understand the level of knowledge of managers and the reasons why enterprises of this size may not adopt the cloud ERP. As a conclusion of this research, low capital expenditures and investments, low-cost subscription models, low implementation costs and access at any time and anywhere are the main motivators of MSEs managers when adopting cloud ERP. Data security is the main obstacle forMSEs not to adopt the cloud solution, unlike traditional ERP.
Descrição
Citação
CARILLO, Lucas. Benefícios e dificuldades do processo de adoção de ERP Cloud nas micro e pequenas empresas. 2022. Trabalho de Conclusão de Curso (Bacharelado em Administração) - Universidade Federal de São Paulo, Escola Paulista de Política, Economia e Negócios, Osasco, 2022.