Desenvolvimento de programa de mindfulness como estratégia para mudanças nas relações interpessoais no trabalho
Data
2021-09-09
Autores
Franco, Maria Teresa Gomes 
Orientadores
Cunha, Isabel Cristina Kowal Olm
Tipo
Tese de doutorado
Título da Revista
ISSN da Revista
Título de Volume
Resumo
O ambiente hospitalar muitas vezes se apresenta como um ambiente de emoções
exacerbadas. Os trabalhadores de hospitais se deparam com frequência com
sentimentos de dor, stress e impotência diante das situações, que podem levar a um
estado de distanciamento e até certa frieza, tanto na relação com colegas, quanto com
pacientes e seus familiares, gerando conflitos desnecessários. Este estudo teve como
objetivo desenvolver, implantar e avaliar um Programa de Mindfulness para
trabalhadores de hospitais. Para tanto, foi desenvolvido um programa adaptado ao
uso no serviço hospitalar com características que favoreceram a participação dos
colaboradores durante o período de trabalho. Esse programa consta de oito sessões,
com duração de uma hora cada sessão, onde são utilizadas práticas meditativas, uma
das práticas integrativas e complementares de saúde (PICs), que possibilitam o
desenvolvimento de um estado de mindfulness. A escolha de um estudo de método
misto possibilitou uma melhor exploração dos resultados. Para análise quantitativa,
foram usadas medidas em três tempos sendo antes, imediatamente após e três meses
depois da implantação do programa através das escalas de autocompaixão, atenção
plena, percepção de estresse e afetos positivos e negativos e utilizada estatística
descritiva. Os resultados foram positivos para redução de estresse, aumento de
afetos positivos e redução de afetos negativos, aumento na atenção plena e na
compaixão. Foi realizada a análise de conteúdo de entrevistas grupais, também nos
três tempos, com questões disparadoras adequadas a cada um dos momentos
utilizando o software Iramuteq, para a análise qualitativa dos dados. Os resultados
dos segmentos de texto apontam para importante percepção em relação a piloto
automático que demonstra aumento na percepção de si mesmo, aumento no
autocuidado e autocompaixão e importante melhora no relacionamento interpessoal
seja em ambiente familiar ou profissional. Após a análise de resultados foi realizada a
triangulação concomitante de dados sendo possível verificar o impacto do estado
emocional dos colaboradores tanto na vida pessoal quanto na vida profissional, a
importância da redução de ansiedade e estresse, do equilíbrio de emoções bem como
desenvolvimento de emoções positivas para o bem-estar individual e melhora no
relacionamento interpessoal, levando a um ambiente de trabalho mais saudável e
acolhedor, com reflexo aos clientes internos e externos.
The hospital environment many times presents itself as an environment of exacerbated emotions. Hospital workers frequently face feelings of pain, stress and impotence regarding situations, those can lead to a state of distancing and even certain coldness with their colleagues, patients and family, generating unnecessary conflict. This study had the objective to develop, implement and evaluate a Mindfulness program to hospital workers. In order to achieve its objectives, a program adapted to use in the hospital service was developed with characteristics that favor the participation of collaborators during their work hours. This program consists of eight one-hour sessions to meditative practices, complementary and integrative practices I health, where the participants take part in practices that allow for the development of a mindfulness state. The decision to utilize a mixed method enabled a better exploration of the results. For the quantitative analysis, the measurements where applied in three different moments, those being before, immediately after and three months after the implementation of the program, at each time the scale of self-compassion, mindfulness, perception of stress, and positive and negative affection where utilized, as well as, the utilization of descriptive statistics. The results were positive for stress reduction, increase in positive affection and reduction of negative affection, and also increase in mindfulness and compassion. The study analyzed the contents of group interviews in the three aforementioned times, those where guided with triggering questions thought of for each respective moment, the answers where analyzed by the software Iramuteq in a qualitative understanding of the data. The results of the analyzed text segments point to the important perception in relation to the auto pilot, that demonstrates an increase in perception of self, increase in self-care and self-compassion, as well as an important improvement of interpersonal relationship in both, professional and familiar environments. After the results analysis, a concomitant triangulation of data was performed, making it possible to verify the impact of the workers’ emotional state in their personal and in their professional lives, the importance of reduction of anxiety and stress, of emotional balance, as well as, development of positive emotions for individual wellness and improvement in interpersonal relationship, leading to a healthier and more welcoming work environment with reflection on internal and external clients.
The hospital environment many times presents itself as an environment of exacerbated emotions. Hospital workers frequently face feelings of pain, stress and impotence regarding situations, those can lead to a state of distancing and even certain coldness with their colleagues, patients and family, generating unnecessary conflict. This study had the objective to develop, implement and evaluate a Mindfulness program to hospital workers. In order to achieve its objectives, a program adapted to use in the hospital service was developed with characteristics that favor the participation of collaborators during their work hours. This program consists of eight one-hour sessions to meditative practices, complementary and integrative practices I health, where the participants take part in practices that allow for the development of a mindfulness state. The decision to utilize a mixed method enabled a better exploration of the results. For the quantitative analysis, the measurements where applied in three different moments, those being before, immediately after and three months after the implementation of the program, at each time the scale of self-compassion, mindfulness, perception of stress, and positive and negative affection where utilized, as well as, the utilization of descriptive statistics. The results were positive for stress reduction, increase in positive affection and reduction of negative affection, and also increase in mindfulness and compassion. The study analyzed the contents of group interviews in the three aforementioned times, those where guided with triggering questions thought of for each respective moment, the answers where analyzed by the software Iramuteq in a qualitative understanding of the data. The results of the analyzed text segments point to the important perception in relation to the auto pilot, that demonstrates an increase in perception of self, increase in self-care and self-compassion, as well as an important improvement of interpersonal relationship in both, professional and familiar environments. After the results analysis, a concomitant triangulation of data was performed, making it possible to verify the impact of the workers’ emotional state in their personal and in their professional lives, the importance of reduction of anxiety and stress, of emotional balance, as well as, development of positive emotions for individual wellness and improvement in interpersonal relationship, leading to a healthier and more welcoming work environment with reflection on internal and external clients.
Descrição
Citação
FRANCO, M.T.G. Desenvolvimento de programa de mindfuness como estratégia para mudanças nas relações interpessoais no trabalho. São Paulo, 2021. 197 f. Tese (Doutorado em Enfermagem) - Escola Paulista de Enfermagem (EPE), Universidade Federal de São Paulo (UNIFESP). São Paulo, 2021.