Análise da satisfação da cadeira de rodas e serviços relacionados de pessoas com deficiência no município de Santos
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Data
2019-12-05
Autores
Souza, Rafael Alves Carvalho de [UNIFESP]
Orientadores
Ferretti, Eliana Chaves [UNIFESP]
Tipo
Trabalho de conclusão de curso de graduação
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Objetivo: O objetivo deste trabalho é avaliar o grau de satisfação de usuários de cadeira de rodas, assim como a satisfação com os serviços relacionados no processo de dispensação.
Métodos: Trata-se de um estudo transversal, descritivo e exploratório, de abordagem quantitativa. Participaram 14 usuários de cadeira de rodas. Foi realizado um levantamento através de formulário criado pelos autores, com a finalidade de mensurar, dentre pacientes ambulatoriais que receberam prescrição de Cadeira de Rodas, se conseguiram o equipamento, em quanto tempo, com quais recursos e se o mesmo corresponde à prescrição feita pelo profissional capacitado. Em seguida foi realizado o preenchimento do questionário de Avaliação da Satisfação do Usuário com a Tecnologia Assistiva de Quebec (B-Quest).
Resultados: 14 participantes finalizaram o estudo. Sete homens e sete mulheres com idade entre 18 e 70 anos, média 35,71 anos (+ 15.96). O score de satisfação com a cadeira de rodas foi igual a 3,45 (+1,23), ou seja, os participantes estão “mais ou menos satisfeitos” com suas cadeiras de rodas. O score de satisfação com o serviço foi igual a 2,4 (+1,07), ou seja, os participantes mostraram-se “pouco satisfeitos” em relação aos serviços que utilizaram para adquirir a cadeira de rodas, como relação com profissionais, treinamento e serviço de manutenção do equipamento. O score total do B-Quest foi de 3, participantes encontram-se “mais ou menos satisfeitos”.
Conclusão: Os 14 participantes se encontram de uma maneira geral “mais ou menos satisfeitos” tanto com a cadeira de rodas que utilizam diariamente quanto com os serviços relacionados. Mediante o panorama conceitual que envolve a temática da dispensação de cadeira de rodas, um esforço deve ser feito para melhorar a capacitação dos profissionais da área, com o objetivo final de aumentar a satisfação do usuário com a tecnologia e consequente ampliação a sua participação e qualidade de vida.
Objective: The objective of this study is to evaluate the degree of satisfaction of a wheelchair user, as well as satisfaction with related wheelchair services. Subjects and Methods: This is a cross-sectional, descriptive and exploratory study with a quantitative approach. Fourteen wheelchair users participated in this study. A survey was carried out through a form created by the authors, with the purpose of measuring, among outpatients who received wheelchair prescription, if they obtained the equipment, in what time, with what resources and if the same corresponds to the prescription made by the professional trained Next, the User Satisfaction Assessment questionnaire was completed with Quebec Assistive Technology (B-Quest). Results: 14 participants completed the study. Seven men and seven women aged 18 to 70 years, mean 35.71 years (+ 15.96). The satisfaction score for the wheelchair was equal to 3.45 (+1.23), meaning that participants were "more or less satisfied" with their wheelchairs. The satisfaction score with the service was 2.4 (+1.07), that is, the participants were "not satisfied" in relation to the services they used to acquire the wheelchair, as a relationship with professionals, training and equipment maintenance service. The total B-Quest score was 3, participants are "more or less satisfied". Conclusion: The 14 participants are generally "more or less satisfied" with both the wheelchair they use daily and with related services. Through the conceptual panorama that involves the theme of the wheelchair dispensation, na effort must be made to improve the qualification of the professionals of the area, with the final objective of increasing the user's satisfaction with the technology and consequently increase their participation and quality of life.
Objective: The objective of this study is to evaluate the degree of satisfaction of a wheelchair user, as well as satisfaction with related wheelchair services. Subjects and Methods: This is a cross-sectional, descriptive and exploratory study with a quantitative approach. Fourteen wheelchair users participated in this study. A survey was carried out through a form created by the authors, with the purpose of measuring, among outpatients who received wheelchair prescription, if they obtained the equipment, in what time, with what resources and if the same corresponds to the prescription made by the professional trained Next, the User Satisfaction Assessment questionnaire was completed with Quebec Assistive Technology (B-Quest). Results: 14 participants completed the study. Seven men and seven women aged 18 to 70 years, mean 35.71 years (+ 15.96). The satisfaction score for the wheelchair was equal to 3.45 (+1.23), meaning that participants were "more or less satisfied" with their wheelchairs. The satisfaction score with the service was 2.4 (+1.07), that is, the participants were "not satisfied" in relation to the services they used to acquire the wheelchair, as a relationship with professionals, training and equipment maintenance service. The total B-Quest score was 3, participants are "more or less satisfied". Conclusion: The 14 participants are generally "more or less satisfied" with both the wheelchair they use daily and with related services. Through the conceptual panorama that involves the theme of the wheelchair dispensation, na effort must be made to improve the qualification of the professionals of the area, with the final objective of increasing the user's satisfaction with the technology and consequently increase their participation and quality of life.
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Citação
SOUZA, Rafael Alves Carvalho de. Análise da satisfação da cadeira de rodas e serviços relacionados de pessoas com deficiência no município de Santos. 2019. 36 f. Trabalho de conclusão de curso de graduação (Terapia Ocupacional) - Instituto de Saúde e Sociedade (ISS), Universidade Federal de São Paulo (UNIFESP), Santos, 2019.