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- ItemSomente MetadadadosO processo de trabalho dos agentes comunitários de sáude em território de alta vulnerabilidade(Universidade Federal de São Paulo (UNIFESP), 2015-10-19) Silva, Simone Percincula da Rocha [UNIFESP]; Castro-Silva, Carlos Roberto de [UNIFESP]; Universidade Federal de São Paulo (UNIFESP)The work processes of community health workers can be characterized by the set of measures taken in the performance of duties with the aim of health promotion, disease prevention, treatment, control and recovery. The technologies systematize everyday practices, and help to closer ties between the community and the health unit. This study aimed to analyze the work processes of community health workers in highly vulnerable territory. It is understood that in the health field are involved social relations between the professionals involved in the care, users and subjectivity. In this context, the survey was conducted in an exploratory manner, and qualitative approach, whose data were collected in semi-structured interviews and subjected to content analysis. They interviewed seven community health workers crowded at the clinic of the family from Fisherman's Vil lage, in Cubatão / SP. The results were organized into three main themes: career, work process and the learning process. Regarding the professional path, we can see that the functions previously performed were related to the experiences and opportunities experienced. But the work process can be seen in different aspects such as identification with the area of coverage, verification of vulnerable areas, and health education. The learning process begins at the entrance to the family health strategy by integrating the health unit services; the training in service, technical course of community health agents and the development of activities are issues highlighted in this thematic cluster. Thus, we consider the need to strengthen the work of community health workers with the multidisciplinary team, as it found that the problems faced can be related to difficulties in communication among its members.