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- ItemAcesso aberto (Open Access)Descrição do serviço de desospitalização de um hospital privado no município de São Paulo(Universidade Federal de São Paulo (UNIFESP), 2018-12-20) Oliveira, Luciano Rodrigues De [UNIFESP]; D'Innocenzo, Maria [UNIFESP]; http://lattes.cnpq.br/8539986249567784; http://lattes.cnpq.br/3466315186616352; Universidade Federal de São Paulo (UNIFESP)Objectives: General Describe the dehospitalization service and evaluate its indicators. Specific Evaluate the satisfaction of patients about the service received from home care companies; Evaluate the impacts on the management of hospital beds with the dehospitalization service. Methodology: Descriptive, exploratory, retrospective, with quantitative approach. Results: After analyzing the data collected by the deinstitutionalization service of the Sírio Libanês Hospital referring to 2035 requests for dehospitalization from January 2014 to December 2016, 72% were authorized by paying sources. There was decrease of the dwell time and average time in days between the day of the request and the day of the actual exit of high from 5.85 to 4.32 days. There was a fall in the proportion of chronic patients from 48.5% to 37.9%. The satisfaction of the patients and their relatives with respect to the service received by the home care companies after hospital discharge was also evaluated, with an average of 74.01% satisfied with the care received. Conclusions: The inexpressive production of knowledge regarding the actions of dehospitalization teams in hospital institutions is verified. We can affirm that the institution that has an active and dedicated team in the management of the patient's permanence, generates capacity for care of acute patients, with increased turnover and availability of beds. The indicators showed that the performance of a dehospitalization service corroborated the reduction of the length of hospital stay, the number of chronic patients, and the reduction of the time of actual dehospitalization. It is concluded that, in general, families and their patients are satisfied with the service received by home care companies and other care services. The limitation of this study is admitted, and other investigations to explore dehospitalization are important.