Navegando por Palavras-chave "Criança."

Agora exibindo 1 - 1 de 1
  • Nenhuma Miniatura disponível
    Item
    Somente Metadadados
    A satisfação do familiar no pronto-socorro infantil sobre a qualidade do serviço e fluxo de atendimento
    (Universidade Federal de São Paulo (UNIFESP), 2019-02-28) Macedo, Giselle Pinto De Oliveira Sa [UNIFESP]; Innocenzo, Maria D [UNIFESP]; Universidade Federal de São Paulo (UNIFESP)
    Objective: To evaluate the satisfaction rate of the pediatric patients’ companion regarding the quality of care provided and the waiting times in the care flow of the emergency department. Methods: An exploratory, descriptive study was conducted at the Pediatric Emergency Department of a general hospital in the city of São Paulo with participation of 300 pediatric patients. Data collection was performed during February and March 2016. A validated instrument was made available for the family members’ evaluation of the quality of the emergency service. The Spearman correlation and the Mann-Whitney test were used for statistical analysis and the significance level was set at 5% (p<0.05). The subjects of the study and the times recorded in hours were characterized through descriptive analysis, and data were presented in tables as absolute and relative frequencies. Results: The sample included 159 girls (53.0%) and 141 boys (47.0%) with a mean age of 4.6 years. Regarding screening, 214 (71.4%) pediatric patients who entered the emergency department were classified as green, 64 (21.3%) as yellow, 15 (5.0%) as blue, and seven (2.3%) as red. Among the diagnoses, respiratory diseases predominated in the sample, and affected 139 (46.3%) patients, while digestive diseases affected 67 (22.3%) children. As for medical conduct, intravenous medications were prescribed to 137 (45.6%) children and inhalation to 113 (37.6%) children. Among children in the sample, 221 (73.6%) were discharged, 72 (24.0%) were transferred to the pediatric ward, and four (1.3%) were transferred to the Pediatric Intensive Care Unit. Patients’ companions were satisfied with the quality of care provided at the Pediatric Emergency Department. There was significant statistical difference (p<0.05) regarding the satisfaction index of family members of children diagnosed with dermatological diseases, who received medications via rectal route and sought the service because they considered it as a reference or because they did not have health insurance. The level of satisfaction expressed by children’s companions is statistically significant (p<0.05), the shorter the time that patients waited for screening, consultation with the doctor and for receiving the medication prescribed. Companions that took their children to the emergency department because of the pathology (p-0.029) or because they did not find doctors in other hospitals (p-0.021) were satisfied with the waiting time for care. Conclusions: The family members surveyed were satisfied with the quality of care provided to their children and when they were served quickly in the emergency service.