The impact of short message service text messages sent as appointment reminders to patients' cell phones at outpatient clinics in São Paulo, Brazil

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dc.contributor.authorCosta, Thiago Martini da [UNIFESP]
dc.contributor.authorSalomao, Paulo Lisias
dc.contributor.authorMartha, Amilton Souza [UNIFESP]
dc.contributor.authorPisa, Ivan Torres [UNIFESP]
dc.contributor.authorSigulem, Daniel [UNIFESP]
dc.contributor.institutionUniversidade Federal de São Paulo (UNIFESP)
dc.contributor.institutionKatu Co
dc.date.accessioned2016-01-24T13:59:06Z
dc.date.available2016-01-24T13:59:06Z
dc.date.issued2010-01-01
dc.description.abstractObjective: Nonattendance for appointments remains a challenge to health care managers and providers. the objective of this article is to present the results of a study on the impact of appointment reminders sent as short message service text messages to patients' cell phones on nonattendance rates at outpatient clinics in São Paulo, Brazil.Design: Data were collected on scheduled appointments in four medical clinics using Clinic Manager (R) or Clinic Web (R) systems that can send automated messages to patients. Data on appointment attendance were collected from these systems.Measurements: More than 29,000 appointments were scheduled between July 1, 2007, and May 31, 2008, and for 7890 of them a text message reminder was sent to the patient's cell phone. the rates of nonattendance were compared between those who were sent and those who were not sent a text message as an appointment reminder.Results: the nonattendance reduction rates for appointments at the four outpatient clinics studied were 0.82% (p = .590), 3.55% (p = .009), 5.75% (p = .022), and 14.49% (p = <.001).Conclusion: the study results indicate that sending appointment reminders as text messages to patients' cell phones is an effective strategy to reduce nonattendance rates. When patients attend their appointments, the facility providing care and the patients receiving uninterrupted care benefit. (C) 2009 Elsevier Ireland Ltd. All rights reserved.en
dc.description.affiliationUniversidade Federal de São Paulo, UNIFESP, Postgrad Program Hlth Informat, BR-04038032 São Paulo, Brazil
dc.description.affiliationKatu Co, São Paulo, Brazil
dc.description.affiliationUniversidade Federal de São Paulo, Dept Hlth Informat, BR-04038032 São Paulo, Brazil
dc.description.affiliationUnifespUniversidade Federal de São Paulo, UNIFESP, Postgrad Program Hlth Informat, BR-04038032 São Paulo, Brazil
dc.description.affiliationUnifespUniversidade Federal de São Paulo, Dept Hlth Informat, BR-04038032 São Paulo, Brazil
dc.description.sourceWeb of Science
dc.format.extent65-70
dc.identifierhttp://dx.doi.org/10.1016/j.ijmedinf.2009.09.001
dc.identifier.citationInternational Journal of Medical Informatics. Clare: Elsevier B.V., v. 79, n. 1, p. 65-70, 2010.
dc.identifier.doi10.1016/j.ijmedinf.2009.09.001
dc.identifier.issn1386-5056
dc.identifier.urihttp://repositorio.unifesp.br/handle/11600/32103
dc.identifier.wosWOS:000274014100007
dc.language.isoeng
dc.publisherElsevier B.V.
dc.relation.ispartofInternational Journal of Medical Informatics
dc.rightsinfo:eu-repo/semantics/restrictedAccess
dc.rights.licensehttp://www.elsevier.com/about/open-access/open-access-policies/article-posting-policy
dc.subjectNonattendanceen
dc.subjectCell phonesen
dc.subjectText messagesen
dc.subjectSMSen
dc.titleThe impact of short message service text messages sent as appointment reminders to patients' cell phones at outpatient clinics in São Paulo, Brazilen
dc.typeinfo:eu-repo/semantics/article
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