Conflitos organizacionais: conceitos e estratégias de solução
Data
2023-01-10
Autores
Sousa, Alessandro Marques de 
Orientadores
Brelàz, Gabriela de
Tipo
Trabalho de conclusão de curso
Título da Revista
ISSN da Revista
Título de Volume
Resumo
A evolução das relações humanas em todo mundo contribuiu para um cenário de pluralidade de ideias e levantou discussões mais célebres acerca do surgimento de conflitos nas organizações. Com o crescimento de pautas voltadas aos meios adequados para a resolução de conflitos, o desenvolvimento desta pesquisa se dá em razão da compreensão destes meios adequados como ferramentas organizacionais para a gestão de conflitos. O objetivo geral do trabalho foi compreender o que são conflitos nas organizações e quais são os meios adequados para a sua resolução. Para tanto, foram estabelecidos quatro objetivos específicos para atingi-lo, são eles: identificar diferentes origens dos conflitos nas organizações; detalhar os diferentes meios alternativos para a resolução de conflitos considerado as formas mais adequadas para sua gestão; propor os melhores mecanismos para a resolução de conflitos nas diferentes situações do cotidiano organizacional e; desenvolver um material de comunicação objetivo e didático que resuma o que é conflito e os principais mecanismos de resolução. Para a realização do estudo e para conseguir atingir os resultados esperados, utilizou-se da abordagem descritiva, aproveitando-se de dados secundários oriundos de livros, revistas, artigos e outros materiais. Atentando-se ao que foi pesquisado, conclui-se a importância de um olhar mais estratégico ao conflito – ainda mais em um cenário propício para o surgimento de disputas – que envolva um time capacitado para realizar a triagem destas situações e que indique os meios adequados para cada tipo de caso.
The evolution of human relations around the world has contributed to a scenario of plurality of ideas and raised more famous discussions about the emergence of conflicts in organizations. With the growth of guidelines focused on the appropriate means for conflict resolution, the development of this research is due to the understanding of these adequate means as organizational tools for conflict management. The general objective of the work was to understand what conflicts are in organizations and what are the appropriate means for their resolution. For that, four specific objectives were established to achieve it, they are: identify different origins of conflicts in organizations; detail the different alternative means for resolving conflicts considered the most appropriate forms for their management; propose the best mechanisms for resolving conflicts in different situations of daily organizational life and; develop objective and didactic communication material that summarizes what conflict is and the main resolution mechanisms. To carry out the study and achieve the expected results, a descriptive approach was used, taking advantage of secondary data from books, magazines, articles and other materials. Paying attention to what was researched, it is concluded that it is important to take a more strategic look at the conflict – even more so in a scenario conducive to the emergence of disputes – involving a team capable of screening these situations and indicating the appropriate means for each type of case.
The evolution of human relations around the world has contributed to a scenario of plurality of ideas and raised more famous discussions about the emergence of conflicts in organizations. With the growth of guidelines focused on the appropriate means for conflict resolution, the development of this research is due to the understanding of these adequate means as organizational tools for conflict management. The general objective of the work was to understand what conflicts are in organizations and what are the appropriate means for their resolution. For that, four specific objectives were established to achieve it, they are: identify different origins of conflicts in organizations; detail the different alternative means for resolving conflicts considered the most appropriate forms for their management; propose the best mechanisms for resolving conflicts in different situations of daily organizational life and; develop objective and didactic communication material that summarizes what conflict is and the main resolution mechanisms. To carry out the study and achieve the expected results, a descriptive approach was used, taking advantage of secondary data from books, magazines, articles and other materials. Paying attention to what was researched, it is concluded that it is important to take a more strategic look at the conflict – even more so in a scenario conducive to the emergence of disputes – involving a team capable of screening these situations and indicating the appropriate means for each type of case.
Descrição
Citação
SOUSA, Alessandro Marques de. Conflitos organizacionais: conceitos e estratégias de solução. 2022. Trabalho de Conclusão de Curso (Bacharelado em Administração) - Universidade Federal de São Paulo, Escola Paulista de Política, Economia e Negócios, Osasco, 2022.