Mapeamento do processo e propostas de melhorias para logística da Ambev
Data
2022-08-03
Autores
Azevedo, Ana Beatriz Alves dos Santos 
Orientadores
Albers, Ana Paula Fonseca
Tipo
Trabalho de conclusão de curso
Título da Revista
ISSN da Revista
Título de Volume
Resumo
A Ambev tem grande foco na qualidade do produto e na satisfação do consumidor. Para isso, faz
um grande controle de qualidade, tendo um time específico de qualidade para cada fábrica e um
time corporativo dividido em Qualidade Interna e Qualidade Externa, visando ter maior
rastreabilidade, controle e acompanhamento de cada processo da produção de bebidas, desde
insumo fornecido até o consumidor final. A parte da Qualidade Externa é responsável pela
manutenção da integridade e conformidade do produto acabado, o qual entra para o processo de
logística após o envase, passando por packing, armazenamento e transporte. Os processos dentro
da área de logística estão intimamente ligados aos materiais, uma vez que a proteção completa de
cada produto no armazenamento e transporte depende da utilização de materiais adequados. O
presente estudo objetivou mapear a cadeia de processos do produto pós envase e identificar
oportunidades de melhorias nos processos envolvendo a logística da cervejaria Ambev,
apresentando propostas tanto em relação aos processos quanto aos materiais que impulsionassem
uma alta na eficiência de entrega de bebidas envasadas. Com as pesquisas feitas, elaborou-se um
plano de ação para mapear as atividades na logística e formular propostas de novas
implementações. Três projetos para melhorias dos processos foram propostos, visando melhorar o
empacotamento dos produtos acabados com tecnologia termoencolhível, a proteção entre as
camadas de produto empilhados com uma folha separadora mais resistente e impermeável, e a
proteção das embalagens contra avarias com revestimento das estruturas metálicas do caminhão
com placas de polietileno expandido. Para estes projetos, fornecedores foram pesquisados para
elaborar o desenvolvimento. A proposta da folha separadora pôde ser testada e encontra-se em fase
de implementação e a de revestimento do caminhão encontra-se em fase de desenvolvimento para
teste.
Ambev has a strong focus on product quality and consumer satisfaction. For this, it makes a great quality control, having a specific quality team for each factory and a corporate team divided into Internal Quality and External Quality, aiming to have greater traceability, control and monitoring of each beverage production process, from the supplyed to the final consumer. The External Quality part is responsible for maintaining the integrity and conformity of the finished product, which enters the logistics process after beverage bottling, through packing, storage and transportation. The processes within the logistics area are closely linked to materials, since the complete protection of each product in storage and transportation depends on the use of appropriate materials. This study aimed to map the process chain of the post-packaging product and identify opportunities for improvements in the processes involving the logistics of the Ambev brewery, presenting proposals both in relation to the processes and the materials that can help to obtain a high efficiency of delivery of bottled beverages. With the research, an action plan was elaborated to map the activities in logistics and formulate proposals for new implementations. Three projects for process improvements have been proposed to improve the packaging of finished products with thermoshrinkable technology, the protection between product layers stacked with a more resistant and waterproof separator sheet, and the protection of packaging against broken down with coating of the truck's metal structures with expanded polyethylene plates. For these projects, suppliers were researched to elaborate the development. The proposal of the separator sheet could be tested and is in the implementation phase and the truck cladding is in the development phase for testing.
Ambev has a strong focus on product quality and consumer satisfaction. For this, it makes a great quality control, having a specific quality team for each factory and a corporate team divided into Internal Quality and External Quality, aiming to have greater traceability, control and monitoring of each beverage production process, from the supplyed to the final consumer. The External Quality part is responsible for maintaining the integrity and conformity of the finished product, which enters the logistics process after beverage bottling, through packing, storage and transportation. The processes within the logistics area are closely linked to materials, since the complete protection of each product in storage and transportation depends on the use of appropriate materials. This study aimed to map the process chain of the post-packaging product and identify opportunities for improvements in the processes involving the logistics of the Ambev brewery, presenting proposals both in relation to the processes and the materials that can help to obtain a high efficiency of delivery of bottled beverages. With the research, an action plan was elaborated to map the activities in logistics and formulate proposals for new implementations. Three projects for process improvements have been proposed to improve the packaging of finished products with thermoshrinkable technology, the protection between product layers stacked with a more resistant and waterproof separator sheet, and the protection of packaging against broken down with coating of the truck's metal structures with expanded polyethylene plates. For these projects, suppliers were researched to elaborate the development. The proposal of the separator sheet could be tested and is in the implementation phase and the truck cladding is in the development phase for testing.