Revisão crítica da literatura sobre as escalas de satisfação no trabalho no contexto do trabalho remoto
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Data
2021-03-01
Autores
Viana, Henrique Pelisser [UNIFESP]
Orientadores
De Sordi, José Osvaldo [UNIFESP]
Tipo
Trabalho de conclusão de curso de graduação
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Resumo
A pandemia do coronavírus transformou a realidade de trabalho de muitas pessoas em todo o mundo. O regime de home-office foi adotado como solução para contornar os problemas trazidos pelo fácil contágio do vírus. Com o isolamento dos funcionários e a interrupção do uso coletivo de espaço, as empresas passaram a olhar para o home-office de uma forma mais estratégica que no período pré-pandêmico. Utilizando a metodologia de scoping e os procedimentos de scanning e skimming, uma série de artigos foram analisados e selecionados para extração de escalas de satisfação no trabalho, totalizando 44 escalas. Ao examinar todas essas escalas de satisfação no trabalho, apenas duas exprimem em detalhes os aspectos relevantes do ambiente de trabalho que funcionários podem considerar como primordiais para influenciar na satisfação. Além dos aspectos trazidos pelas escalas, a mídia nacional e internacional e Stakeholders também foram consultados para entender quais são os desafios do ambiente físico de trabalho quando se trabalha remotamente. Ao cruzar os aspectos abordados pelas diversas fontes, conclui-se que, embora haja escalas de satisfação no trabalho abrangentes, nenhuma das encontradas considera as problemáticas do ambiente físico de trabalho dos funcionários em home-office pandêmico.
The coronavirus pandemic changes the working reality of many people around the world. The home-office regime was adopted as a solution to overcome the problems brought about by the easy contagion of the virus. With the isolation of employees and the interruption of the collective use of space, companies started to look at the home-office in a more strategic way than in the pre-pandemic period. Using the scoping methodology and the scanning and skimming procedures, a series of articles were analyzed and selected to extract work satisfaction scales, totaling 44 scales. In examining all of these job satisfaction scales, only two express in detail the relevant aspects of the work environment that employees may consider primordial to influencing satisfaction. In addition to the aspects brought by the scales, the national and international media and Stakeholders were also consulted to understand what are the challenges of the physical work environment when working remotely. When crossing the aspects addressed by the different sources, it is concluded that, although there are in-depth job satisfaction scales, none of them found considers the problems of the physical work environment of employees in a pandemic home office.
The coronavirus pandemic changes the working reality of many people around the world. The home-office regime was adopted as a solution to overcome the problems brought about by the easy contagion of the virus. With the isolation of employees and the interruption of the collective use of space, companies started to look at the home-office in a more strategic way than in the pre-pandemic period. Using the scoping methodology and the scanning and skimming procedures, a series of articles were analyzed and selected to extract work satisfaction scales, totaling 44 scales. In examining all of these job satisfaction scales, only two express in detail the relevant aspects of the work environment that employees may consider primordial to influencing satisfaction. In addition to the aspects brought by the scales, the national and international media and Stakeholders were also consulted to understand what are the challenges of the physical work environment when working remotely. When crossing the aspects addressed by the different sources, it is concluded that, although there are in-depth job satisfaction scales, none of them found considers the problems of the physical work environment of employees in a pandemic home office.
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Citação
VIANA, Henrique Pelisser. Revisão crítica da literatura sobre as escalas de satisfação no trabalho no contexto do trabalho remoto. 2021. Trabalho de Conclusão de Curso (Bacharelado em Administração) – Universidade Federal de São Paulo, Escola Paulista de Política, Economia e Negócios, Osasco, 2021.