A systemic framework based on Soft OR approaches to support teamwork strategy: An aviation manufacturer Brazilian company case

A systemic framework based on Soft OR approaches to support teamwork strategy: An aviation manufacturer Brazilian company case

Author Abuabara, Leila Autor UNIFESP Google Scholar
Paucar-Caceres, Alberto Google Scholar
Neyra Belderrain, Mischel Carmen Google Scholar
Burrowes-Cromwell, Toni Google Scholar
Abstract The paper reports on the application of a combination of Operational Research (OR) approaches to a real-world case of re-designing the strategy of a department management team, in an aircraft manufacturing organisation in Brazil. We combine approaches from Soft OR Problem Structuring Methods in a multi-methodological framework arguing that this helps to discuss, develop and implement a new departmental strategy. The proposed framework uses elements of Soft Systems Methodology

Strategic Options Development and Analysis to understand and structure the situation

Value-Focused Thinking to define the means and objectives

and Value-Focused Brainstorming to highlight the potential solutions. We conceptualise a four-phased systemic framework linking elements of the above four Soft OR approaches and apply it to a real-world case in a department where a new team leader was appointed with the specific brief to improve the departmental strategy and its performance in general. Findings suggest that combining the approaches into a framework encourages trust and participation from stakeholders which, in practice, is translated into an improved strategy for the organisation. A reflection on the multi-methodological approach is proposed. Conclusions and points for further research are suggested.
Keywords Cognitive mapping
SODA
value-focused thinking
value-focused brainstorming
problem structuring methods
participative leadership
SSM
xmlui.dri2xhtml.METS-1.0.item-coverage Abingdon
Language English
Date 2018
Published in Journal Of The Operational Research Society. Abingdon, v. 69, n. 2, p. 220-234, 2018.
ISSN 0160-5682 (Sherpa/Romeo, impact factor)
Publisher Taylor & Francis Ltd
Extent 220-234
Origin http://dx.doi.org/10.1057/s41274-017-0204-9
Access rights Closed access
Type Article
Web of Science ID WOS:000425127300005
URI https://repositorio.unifesp.br/handle/11600/53871

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