Autoavaliação do comportamento comunicativo ao falar em público das diferentes categorias profissionais
Data
2014
Autores
Ugulino, Ana Celiane da Nobrega e 
Orientadores
Behlau, Mara
Tipo
Dissertação de mestrado
Título da Revista
ISSN da Revista
Título de Volume
Resumo
Objetivo: Compreender como os diferentes profissionais se autoavaliam ao falar em publico u FP, identificar as alteracoes de voz e fala, situacoes de nervosismo e manifestacoes de ansiedade nessa situacao, de acordo com o genero e idade. Metodos: Participaram 700 profissionais ativos, 456 mulheres e 244 homens, media de idade de 35 anos, caracterizados de acordo com a demanda vocal em: suporte (n=113), transmissores (n=96), informantes (n=248), lideres/vendedores (n=139) e artistico (n=104). Foram aplicados dois instrumentos: a Escala de Autoavaliacao ao FP - SSPS, com 10 questoes e duas subescalas: positiva e negativa e o Questionario de Autoavaliacao das Habilidades de Voz e Fala em Diversos Contextos Comunicativos - QCC, com 26 questoes. Resultados: Os escores do SSPS foram elevados, refletindo a exigencia de qualidade nas situacoes de FP, sem diferenca entre as categorias profissionais. Houve relato de alteracao vocal e de fala ao FP, sendo a primeira a mais frequente, com a voz variando de acordo com a situacao para os grupos: informantes (59,7%), transmissores (54,2%), artistico (51,9%), lideres/vendedores (43,9%) e suporte (41,6%), sendo que o tremor vocal foi o sintoma mais prevalente para os grupos: lideres/vendedores (30,2%), suporte (30,1%) e transmissores (29,2%). Houve tambem relato de variacao na qualidade da fala de acordo com a situacao, para os grupos: transmissores (51%), informantes (47,6%) e suporte (36,3%), e velocidade de fala aumentada foi o sintoma mais frequente para os grupos: suporte (46%), informantes (39,1%), transmissores (38,5%) e lideres/vendedores (26,6%). Situacoes de nervosismo foram relatadas por profissionais de todas as categorias, principalmente quanto a inseguranca com o conteudo para os grupos: suporte (64,4%), artistico (51,9%), informantes (51,6%) e lideres/vendedores (44,6%) e ser avaliado ao FP para os transmissores (45,8%). Quanto as manifestacoes de ansiedade ao FP os principais resultados foram: palpitacoes para suporte (36,6%), tremor na voz para transmissores (34,4%), tremor na voz e palpitacoes para informantes (33,5%), gestualidade excessiva para o artistico (31,7%) e tremor nas maos para lideres/vendedores (30,2%). Houve influencia do genero para alguns aspectos de voz e fala, assim como para as situacoes de nervosismo e manifestacoes de ansiedade, sendo que mulheres apontaram maiores desvios na sua comunicacao em publico do que os homens. Observou-se ainda menor presenca de desconforto ao FP e habilidade de manter voz e fala nessas situacoes em uma faixa etaria maior que a maioria dos relatos de presenca de nervosismo e manifestacoes de ansiedade. Conclusoes: Os diferentes profissionais, independentemente da experiencia e demanda vocal, avaliam as situacoes de falar em publico como desafiadoras, relatam possibilidade de desvios na comunicacao nesses momentos, alem de sintomas de nervosismo e manifestacoes de ansiedade. Essa situacao e mais dificil de ser enfrentada, em alguns aspectos, para as mulheres e parece haver influencia positiva da idade na reducao do desconforto ao FP
Objective: To understand how different professionals assess themselves during public speaking – PS, and to identify vocal and speech changes, nervousness and anxiety symptoms in these situations, according to the genre and age. Methods: 700 active professionals, 456 women and 244 men, with mean age of 35 years, were characterized according to the vocal demand in five groups: supporters (n=113), transmitters (n=96), informers (n=248), leaders/sellers (n=139) and performers (n=104). Two instruments were applied: the SelfStatement during Public Speaking Scale – SSPS, a 10item selfreport scale with two subscales (positive and negative), and the SelfAssessment Questionnaire of Voice and Speech Skills in Various Communicative Contexts – QCC, with 26 questions. Results: The scores of the SSPS were high, reflecting the demand for quality in situations of PS, with no difference among the professional categories. There were reports of vocal and speech changes during PS, the first being the most frequent, with voice variation according to the situation for the groups: informers (59.7%), transmitters (54.2%), performers (51.9%), leaders/sellers (43.9%) and supporters (41.6%); and vocal tremor was the most prevalent symptom for the groups: leaders/sellers (30.2%), supporters (30.1%) and transmitters (29.2%). There were also reports of variation in the speech quality according to the situation for the groups: transmitters (51%), informers (47.6%) and supporters (36.3%); and increased speech rate was the most common symptom to the groups: supporters (46%), informers (39.1%), transmitters (38.5%) and leaders/sellers (26.6%). Situations of nervousness were reported by professionals of all categories, especially regarding insecurity with content for the groups: supporters (64.4%), performers (51.9%), informers (51.6%) and leaders/sellers (44.6%), and be evaluated during PS for transmitters (45.8%). Regarding the anxiety symptoms during PS, the main results were: palpitations for supporters (36.6%), vocal tremor for transmitters (34.4%), vocal tremor and palpitations for informers (33.5%), excessive gestures for performers (31.7%), and hand tremor for leaders/sellers (30.2%). There was influence of gender for some aspects of voice and speech, and also for the situations of nervousness and anxiety symptoms, where women showed greater deviation in public speaking than men. Yet there was less discomfort and ability to maintain voice and speech during PS in a greater age group than most reports of presence of nervousness and anxiety symptoms. Conclusions: The different professionals, regardless of experience and vocal demand, evaluate situations of public speaking as challenging, report possible deviations of communication in these moments, in addition to symptoms of nervousness and anxiety. In some respects, this situation is more difficult to be tackled by women and there seems to be a positive influence of age in reducing the discomfort during PS.
Objective: To understand how different professionals assess themselves during public speaking – PS, and to identify vocal and speech changes, nervousness and anxiety symptoms in these situations, according to the genre and age. Methods: 700 active professionals, 456 women and 244 men, with mean age of 35 years, were characterized according to the vocal demand in five groups: supporters (n=113), transmitters (n=96), informers (n=248), leaders/sellers (n=139) and performers (n=104). Two instruments were applied: the SelfStatement during Public Speaking Scale – SSPS, a 10item selfreport scale with two subscales (positive and negative), and the SelfAssessment Questionnaire of Voice and Speech Skills in Various Communicative Contexts – QCC, with 26 questions. Results: The scores of the SSPS were high, reflecting the demand for quality in situations of PS, with no difference among the professional categories. There were reports of vocal and speech changes during PS, the first being the most frequent, with voice variation according to the situation for the groups: informers (59.7%), transmitters (54.2%), performers (51.9%), leaders/sellers (43.9%) and supporters (41.6%); and vocal tremor was the most prevalent symptom for the groups: leaders/sellers (30.2%), supporters (30.1%) and transmitters (29.2%). There were also reports of variation in the speech quality according to the situation for the groups: transmitters (51%), informers (47.6%) and supporters (36.3%); and increased speech rate was the most common symptom to the groups: supporters (46%), informers (39.1%), transmitters (38.5%) and leaders/sellers (26.6%). Situations of nervousness were reported by professionals of all categories, especially regarding insecurity with content for the groups: supporters (64.4%), performers (51.9%), informers (51.6%) and leaders/sellers (44.6%), and be evaluated during PS for transmitters (45.8%). Regarding the anxiety symptoms during PS, the main results were: palpitations for supporters (36.6%), vocal tremor for transmitters (34.4%), vocal tremor and palpitations for informers (33.5%), excessive gestures for performers (31.7%), and hand tremor for leaders/sellers (30.2%). There was influence of gender for some aspects of voice and speech, and also for the situations of nervousness and anxiety symptoms, where women showed greater deviation in public speaking than men. Yet there was less discomfort and ability to maintain voice and speech during PS in a greater age group than most reports of presence of nervousness and anxiety symptoms. Conclusions: The different professionals, regardless of experience and vocal demand, evaluate situations of public speaking as challenging, report possible deviations of communication in these moments, in addition to symptoms of nervousness and anxiety. In some respects, this situation is more difficult to be tackled by women and there seems to be a positive influence of age in reducing the discomfort during PS.
Descrição
"Após defesa de mestrado, com esse trabalho, as autoras identificaram que ajustes estatísticos importantes deveriam ser realizados para publicação em revista da área. Esses ajustes estão sendo atendidos. Portanto, sugiro "utilizar" para a sua pesquisa as referências e metodologia desse estudo e, evitar usar os resultados, discussão e conclusão pois estes deverão ser modificados após nova análise."
Citação
UGULINO, Ana Celiane da Nóbrega e. Autoavaliação do Comportamento Comunicativo ao Falar em Público das diferentes categorias profissionais. 2014. 78 f. Dissertação (Mestrado em Ciências) - Escola Paulista de Medicina, Universidade Federal de São Paulo. São Paulo, 2014.