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    • Manual de implantação da qualidade nos serviços de Oftalmologia 

      Calafiori, Icaro Guilherme Donadi Ferreira [UNIFESP] (Universidade Federal de São Paulo (UNIFESP), 2020-10-29)
      Introduction: Since man began to discern and make choices, quality has become part of everyday life. Initially, only in products, but later in services and, finally, in the health area. Thus, as customers wanted good ...