Health service quality scale: Brazilian Portuguese translation, reliability and validity

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dc.contributor.author Rocha, Luiz Roberto Martins [UNIFESP]
dc.contributor.author Veiga, Daniela Francescato [UNIFESP]
dc.contributor.author Rocha e Oliveira, Paulo
dc.contributor.author Song, Elaine Horibe
dc.contributor.author Ferreira, Lydia Masako [UNIFESP]
dc.date.accessioned 2016-01-24T14:31:08Z
dc.date.available 2016-01-24T14:31:08Z
dc.date.issued 2013-01-17
dc.identifier http://dx.doi.org/10.1186/1472-6963-13-24
dc.identifier.citation Bmc Health Services Research. London: Biomed Central Ltd, v. 13, 5 p., 2013.
dc.identifier.issn 1472-6963
dc.identifier.uri http://repositorio.unifesp.br/handle/11600/35885
dc.description.abstract Background: the Health Service Quality Scale is a multidimensional hierarchical scale that is based on interdisciplinary approach. This instrument was specifically created for measuring health service quality based on marketing and health care concepts. the aim of this study was to translate and culturally adapt the Health Service Quality Scale into Brazilian Portuguese and to assess the validity and reliability of the Brazilian Portuguese version of the instrument.Methods: We conducted a cross-sectional, observational study, with public health system patients in a Brazilian university hospital. Validity was assessed using Pearson's correlation coefficient to measure the strength of the association between the Brazilian Portuguese version of the instrument and the SERVQUAL scale. Internal consistency was evaluated using Cronbach's alpha coefficient; the intraclass (ICC) and Pearson's correlation coefficients were used for test-retest reliability.Results: One hundred and sixteen consecutive postoperative patients completed the questionnaire. Pearson's correlation coefficient for validity was 0.20. Cronbach's alpha for the first and second administrations of the final version of the instrument were 0.982 and 0.986, respectively. for test-retest reliability, Pearson's correlation coefficient was 0.89 and ICC was 0.90.Conclusions: the culturally adapted, Brazilian Portuguese version of the Health Service Quality Scale is a valid and reliable instrument to measure health service quality. en
dc.format.extent 5
dc.language.iso eng
dc.publisher Biomed Central Ltd
dc.relation.ispartof Bmc Health Services Research
dc.rights Acesso aberto
dc.subject Patient satisfaction en
dc.subject Psychometrics en
dc.subject Quality of health care en
dc.subject Scales en
dc.title Health service quality scale: Brazilian Portuguese translation, reliability and validity en
dc.type Artigo
dc.contributor.institution Universidade Federal de São Paulo (UNIFESP)
dc.contributor.institution Univ Vale Sapucai
dc.contributor.institution IESE Business Sch
dc.contributor.institution AllCells LLC
dc.description.affiliation Universidade Federal de São Paulo, Plast Surg Postgraduat Program, BR-04024900 São Paulo, Brazil
dc.description.affiliation Univ Vale Sapucai, Dept Surg, Div Plast Surg, BR-37550000 Pouso Alegre, MG, Brazil
dc.description.affiliation IESE Business Sch, Barcelona 08034, Spain
dc.description.affiliation AllCells LLC, Emeryville, CA 94608 USA
dc.description.affiliationUnifesp Universidade Federal de São Paulo, Plast Surg Postgraduat Program, BR-04024900 São Paulo, Brazil
dc.identifier.file WOS000315329500001.pdf
dc.identifier.doi 10.1186/1472-6963-13-24
dc.description.source Web of Science
dc.identifier.wos WOS:000315329500001



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