Diagnostico administrativo

Diagnostico administrativo

Título alternativo Administrative diagnostic: analysis of the situation of on ophthalmologic clinic
Autor Macedo, Julio Emilio Lossio de Autor UNIFESP Google Scholar
Resumo Purpose: Verify and identify administrative faults via observations and interviews with previously selected collaborators in specific sectors. Recommend changes and the introduction of new processes. Methods: Diagnostic administrative study performed from April 2002 to October 2002, using a medium size ophthalmologic clinic, situated in Petrolina, state of Pernambuco, Brazil as a reference. In order to facilitate the study, the clinic was divided into 9 (nine) specific areas: telephony, reception, invoicing and receivable accounts, treasury and payable accounts, warehouse, communication, strategic planning, accounting, and surgical center. Results: Faults in management and control processes were detected in the mentioned clinic. Changes and the introduction of new processes were recommended in order to improve the attendance to the public as well as improve management control of those services offered by the clinic. Discussion: After analyzing results, we noticed that the clinic presents several faults in its administrative process, made evident through the following: architectonic defects; lack of attendance procedure and procedure manuais; absence of an integrated invoicing and treasury system; unorganized accounting; difficulties in both internal and external communication processes; technical failures in the process of storage and use of materiais in the surgical center, going so far as to ignore the current sanitary legislation; no strategic planning. Recommendations were proposed in the hope of correcting these faults. Conclusion: The clinic presented architectonic problems as well as technical-administrative and technical-functional problems. The implementation of a professional system of administrative management allied with architectonic improvements and the introduction of new working processes will contribute to the improvement in the quality of the services offered
Palavra-chave Administração Hospitalar
Análise de Situação
Avaliação
Idioma Português
Data de publicação 2004
Publicado em São Paulo: [s.n.], 2004. 48 p.
Publicador Universidade Federal de São Paulo (UNIFESP)
Extensão 48 p.
Direito de acesso Acesso restrito
Tipo Dissertação de mestrado
Endereço permanente http://repositorio.unifesp.br/handle/11600/20036

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